In an age where competition has never been tougher, benchmarking is your compass. This guide provides an overview of benchmarking and best practices in revenue management.
In today's digital age, a user-centered hotel website plays a crucial role in attracting and converting potential guests into bookings. With travelers increasingly relying on the internet to research and book accommodations, having a website that prioritizes user experience and meets their needs is of utmost importance.
We sat down with three Revenue Management experts, Virginia McShane, Joshua Clem, and Hudson Wood, to get some tips and tricks for tracking pickup and pace, communicating with other departments, and staying flexible in a dynamic market.
HFTP is hosting this complimentary webinar as a service to hospitality professionals, disseminating the most current security practices and measures, helping to safeguard trust and integrity in the industry.
Technology providers that prioritize personal relationships and live-agent support in an age of automation are a valuable asset
More consumers are prioritising social values, the environment, and health and wellness in their purchasing decisions than ever before - and travellers are no exception. To stay competitive, hotels not only need to make these values a priority but also ensure that their claims can be substantiated by real actions and evidence.
Operators know fitting the right tech to their customer base's needs provides an advantage.
Is it illegal to estimate what hotel prices might be in the future? According to some powerful people, it could be. Plaintiffs in several class-action lawsuits argue that merely having access to algorithmically informed price insights amounts to an illegal conspiracy among business competitors - that it?s fair to assume they'll stop competing and just fix prices instead.
Two top artificial intelligence experts - one an optimist and the other more alarmist about the technology's future -engaged in a spirited debate at the TIME100 Summit on Wednesday.
Hospitality industry organisations must constantly evolve to meet the changing needs of modern consumers. Today's hotel guest or restaurant visitor expects fast, friendly, and efficient service from the moment they arrive to the moment they leave.